Privacy Policy

Who we are

Emma Cragg Coaching & Development is a trading name of Support Works Ltd., a company registered in England and Wales. The company number is 04913243. Our registered address is 9/10 The Crescent, Wisbech, Cambridgeshire, PE13 1EH.

We take your privacy seriously and will only use the information you have given to provide the services requested by you or to maintain our financial records.

What data we collect and why we collect it

Types of data:

  • Personal data – this may include your name, email address, postal address, telephone number
  • Transaction data – this may include details of your purchase of our services and payments between us
  • Technical data – this may include IP address, browser type and version, operating system and other information about the device you use to access this site
  • Usage data – this may include information about how you use this site and our services


When you leave a comment on the site we collect the data shown in the comments form (name, email address, website and comment). We also collect your IP address and browser user agent string to help spam detection.

An anonymised string created from your email address may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture will be displayed on this site in the context of your comment.

Contact forms

When you send us a message using the contact form on our site we collect the data shown in the contact form (name, email address and message).

This information is used to respond to your message and provide the information or services requested by you. We will never send you marketing communications without your consent.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you had visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


When you sign up to follow or subscribe to our blog we collect information from you which typically includes your email address. This is used to send you notifications when we publish a new blog post. You can unsubscribe from this service at any time.

Who we share your data with

We will not share your data with anyone without your consent unless the law allows us to.

How long we retain your data

If you leave a comment on this, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We will retain other information we have collected for as long as is legally necessary to satisfy the purpose for which it has been collected. For example, we are required by law to keep information about our customers for our financial records for six years after they cease to be customers.

Your legal rights

You have rights under data protection laws in relation to your personal data. These include the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data
  • object to processing of your personal data
  • request restriction of processing your personal data
  • request transfer of your personal data
  • withdraw consent

You can see more about these rights at on the ICO website.

If you wish to exercise any of the rights outlined above, you can contact us.

We try to respond to all legitimate requests within one week. If it will take us longer than this, we will notify you and keep you updated of the progress of your request.

As a security measure, we may need to request information from you to help us confirm your identity and to make sure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request.

Change log

This policy was published in August 2018. Any amendments or updates to this policy made after this date will be recorded here for reference.