Privacy Policy


This policy explains how and why we collect any information you give us and what we do with it.

We value your privacy and promise to treat any information you give us with respect. We’ll never use the information for any other reason than why you gave it, and will never give anyone access to it unless required by law.

Your personal information

What information we collect

When you contact us by email or through this website, we collect your name, email address. We may also collect your phone number, social media usernames and company information if you have chosen to share those details.

When you sign up to our newsletter, we collect your email address and, optionally, your first name.

When we work together or you buy something from us, we collect your name, email address, postal address and bank details. We also keep records of the invoices we send you and the payments you make.

How we use your information

The main reasons we use your information are to:

  • deliver information or communications you have requested
  • deliver a product or service you have purchased and maintain related financial records
  • keep you updated about our products and services, where you have consented to this

Where your information is stored

If you contact us, or we work together, your information may be stored and/or processed through our:

  • website
  • email provider
  • event management system
  • project management system
  • payment processor
  • accounting software

Further information about the systems we use is available on request.

Who has access to your information

Only people working on behalf of Emma Cragg Coaching & Development have access to the information they require to do their jobs.

We will not share your information with anyone without your consent unless the law allow us to.

How long your information is kept

We will keep the information we have collected as long as is necessary to fulfil the purposes it was collected for.

By law, we have to keep information about our customers for our financial records for six years after they cease being customers.

Your legal rights

You have rights under data protection laws in relation to your personal data. These include the right to:

  • request access to your personal data
  • request correction of your personal data
  • request erasure of your personal data
  • object to processing of your personal data
  • request restriction of processing your personal data
  • request transfer of your personal data
  • withdraw consent

You can see more about these rights on the ICO website. If you wish to exercise any of the rights outlined above, you can contact us.

Changes to this policy

If we make changes to this policy, they become effective from the time we publish them on this website.

Last updated: 8 June 2022