In her talk from TEDxCreativeCoast the journalist and broadcaster Celeste Headlee shares 10 ways to have a better conversation.
The 10 rules are based on the techniques Headlee has learned over years of interviewing people professionally. They are:
- Don’t multitask
- Always assume you have something to learn
- Use open-ended questions
- Go with the flow
- If you don’t know, say you don’t know
- Don’t equate your experience with theirs
- Try not to repeat yourself
- Forget the details
- Be brief
These 10 points could easily have come from any coaching textbook. As I see it, they’re centred around one common theme: presence.
Headlee’s closing remarks, summarising her approach to conversations, will stick in my mind for some time:
“I keep my mouth shut. I keep my mind open. And I’m always prepared to be amazed”