About Me

Emma CraggI help organisations and individuals to communicate effectively.

I am:

  • collaborative
  • curious
  • flexible
  • open
  • optimistic
  • resourceful

I apply these characteristics to all of my work, whether that’s delivering engaging learning experiences, conducting user research, developing a content strategy, or producing clear content for websites and social media.


For four years before going freelance, I worked in communications roles for higher education institutions. I was a member of the core team responsible for delivering a large-scale digital transformation at Newcastle University. As part of this programme of work, I contributed to the content strategy for the university’s external facing websites, conducted user research, trained web editors and produced content. I also worked for the University of Warwick as a member of a remote team responsible for the social media presence of a global research network.

Prior to this, I spent seven years in information and learning development roles at the universities of Oxford, Warwick and Durham. In these roles, I built up experience teaching staff and students, including researchers and business executives. As well as delivering in-person workshops, I developed cross-faculty online learning programmes, such as a 12-week course to improve the digital capabilities of PhD students and early career researchers. 

You can find my full education and work history on my LinkedIn profile.