I'm a freelance writer, trainer and researcher helping individuals and organisations to communicate effectively. I have 10 years’ experience working in higher education, as an academic librarian, instructional designer and web editor.
As a freelance writer you can find my work in a variety of places on the web – from collaborative blogs to The Guardian.
Through interactive workshops, I help individuals and teams learn new skills, think differently and improve communication.
User research helps you move beyond assumptions and inform the design of products and services.